Privacy Statement
The South West of England Regional Development Agency ("we",
“us”) is committed to protecting and respecting your privacy and
personal data.
This policy sets out the basis on which any personal data we
collect from you, or that you provide to us, will be processed by
us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat
it.
For the purposes of the Data Protection Act 1998 (the "Act"),
the data controller is The South West of England Regional
Development Agency, Sterling House, Dix’s Field, Exeter, Devon, EX1
1QA. Our entry on the Information Commissioner's register of data
controllers is number Z8611765.
Our nominated representative for the purpose of the Act is the
Knowledge and Information Manager.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide to us by filling in forms on our
site www.southwestrda.org.uk (“Our Site”). This includes
information provided at the time of registering with Our Site and
when requesting and/or supplying services or information from/to us
or third parties;
- Information that you provide to us when you write to us
(including by email);
- Information that you provide to us when we speak to you by
telephone. We may make and keep a record of the information you
share with us;
- Information that you provide to us by completing surveys or
participating in or attending events. We may ask you to complete
surveys that we use for research purposes, although you do not have
to respond to them;
- Details of your visits to Our Site including, but not limited
to, traffic data, location data, weblogs and other communication
data, whether this is required for our own billing purposes or
otherwise and the resources that you access;
- Information obtained by us from third parties in accordance
with the Act; and
- Information that you provide to us as part of any application
for funding or funding agreement.
IP addresses and cookies
We may collect information about your computer, including where
available your IP address, operating system and browser type, for
the operation of the service and for system administration. This is
statistical data about our users' browsing actions and patterns,
and does not identify any individual.
For the same reason, we may obtain information about your
general internet usage by using a cookie file which is stored on
the hard drive of your computer. Cookies contain information that
is transferred to your computer's hard drive. They help us to
improve Our Site and to deliver a better and more personalised
service. They enable us:
- To estimate our audience size and usage pattern;
- To store information about your preferences, and so allow us to
customise Our Site according to your individual interests;
- To speed up your searches; and
- To recognise you when you return to Our Site.
You may refuse to accept cookies by activating the setting on
your browser which allows you to refuse the setting of cookies.
However, if you select this setting you may be unable to access
certain parts of Our Site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system may issue
cookies when you log on to or visit Our Site. Please note that our
advertisers may also use cookies, over which we have no
control.
Where we store and process your personal data
The data that we collect from you may be transferred to, and
stored at, a destination inside or outside the European Economic
Area ("EEA"). It may also be processed by staff operating inside or
outside the EEA who work for us or for one of our suppliers. Such
staff may be engaged in, among other things, the provision of
support services. By submitting your personal data, you agree to
this transfer, storing and/or processing. We will take all steps
reasonably necessary to ensure that your data is treated securely
and in accordance with this privacy policy.
All information you provide to us via email or Our Site is
stored on our secure servers or the secure servers of third parties
authorised by us.
Where we have given you (or where you have chosen) a password
which enables you to access certain parts of Our Site, you are
responsible for keeping this password confidential. We ask you not
to share your password with anyone.
Unfortunately, the transmission of information via the internet
is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to Our Site; any transmission is at your own risk. Once
we have received your information, we will use procedures and
security features to try to prevent unauthorised access.
Uses made of the information
We may use information held about you in the following ways:
- To ensure that content from Our Site is presented in the most
effective manner for you and for your computer;
- To allow you to participate in interactive features of Our
Site, when you choose to do so;
- To notify you about changes to Our Site and/or to our
service;
- To provide you with information, products or services that you
request from us, where you have consented to be contacted for such
purposes; and
- To carry out our obligations and policy objectives and enforce
our rights arising from any contracts entered into between you and
us.
We may from time to time be asked to pass your personal
information to Government departments or agencies to enable them to
carry out audits and/or research in respect of the South West RDA
and its activities.
We may also use your data, and/or permit selected third parties
to use your data, to provide you with information about goods and
services which may be of interest to you and we and/or they may
contact you about these. We and/or any third party that we permit
to use your data, will only contact you by electronic means to
provide you with information about goods and services which may be
of interest to you if you have consented to this.
If you do not want us to use your data in one or more of the
ways mentioned above, or to pass your details on to third parties
for marketing purposes, please let us know.
We will not sell your data on to any third party.
Disclosure of your information
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data
in order to comply with any legal obligation, or in order to
enforce or apply other agreements; or to protect the rights,
property, or safety of us, our customers, or others. This includes
exchanging information with other companies and organisations, such
as credit reference agencies and fraud prevention agencies, for the
purposes of fraud protection and prevention, credit risk reduction
and to pursue debtors;
If we use a third party to host the servers on which your
personal information is stored; and
In any other manner mentioned elsewhere in this policy.
Your rights
You have the right to ask us not to process your personal data
for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such
purposes, or if we intend to disclose your information to any third
party for such purposes. You can exercise your right to prevent
such processing by contacting us at any time using the contact
details at the bottom of this page.
Our Site may, from time to time, contain links to and from the
websites of our partner networks, affiliates and other third
parties. If you follow a link to any of these websites, please note
that these websites should have their own privacy policies and we
do not accept any responsibility or liability for these policies or
the content or operation of these websites. Please check these
policies and the terms of the websites before you submit any
personal data to these websites.
Access to information
The Act gives you the right to access certain information held
by us about you. Your right of access can be exercised in
accordance with the Act. Any access request may be subject to a fee
of £10 to meet our costs in providing you with details of the
information we hold about you.
We want to make sure that your personal data is accurate and up
to date. You may ask us to correct or remove information you think
is inaccurate.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will
be posted on this page, and, where appropriate, may be notified to
you by e-mail. Therefore, we advise you to revisit this page
regularly.
Contact
Questions, comments and requests regarding this privacy policy
are welcomed and should be addressed to:
Knowledge and Information Manager
South West RDA
Sterling House
Dix’s Field
Exeter
Devon
EX1 1QA
England
Tel: +44 (0)1392 214747
Fax: +44 (0)1392 214848
Email: enquiries@southwestrda.org.uk